Privacy Policy
Last updated: 25 October 2026
LiveInPJ.com respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit our website, submit an enquiry, request a property market report, respond to our advertisements or communicate with our team.
1. WHO WE ARE
LiveInPJ.com is a property website managed by Team Threenity, a real estate team registered with Real Estate Finders (MY) Sdn Bhd, E(1)1516.
The party responsible for controlling your personal data under this policy is:
Raphael Wong, Cooper Chow and Vincent Ng jointly control the processing of personal data collected through LiveInPJ.com.
In this policy, “we”, “us” and “our” refer to that party in connection with LiveInPJ.com and its services.
We process personal data in accordance with Malaysia’s Personal Data Protection Act 2010, as amended, and applicable requirements.
2. PERSONAL DATA WE COLLECT
Depending on your interaction with us, we may collect:
• Your name, telephone number, WhatsApp number and email address.
• Property information you provide, such as the address, property type, ownership details and expected selling price.
• Your property requirements, preferred locations, budget and viewing availability.
• Messages, enquiries, feedback and records of communications with our team.
• Your consent records and communication preferences.
• Technical information such as your IP address, browser, device information, pages visited and interactions with our website or advertisements.
If you engage us for a property transaction, additional information or documents may be required. We will explain any additional processing where appropriate.
Please avoid submitting identity documents, banking details or other sensitive information through general enquiry forms unless specifically requested through an appropriate channel.
3. HOW WE COLLECT YOUR DATA
We collect personal data:
• Directly from you through website forms, telephone calls, email, WhatsApp, social media, viewings and appointments.
• Through enquiry forms on platforms such as Facebook and Instagram when you submit your details to us.
• From authorised referrals, representatives or agents where permitted.
• Through cookies and similar technologies when you interact with our website, subject to applicable consent requirements.
If you provide another person’s information, please ensure you have authority to do so and that they are informed about this policy.
4. HOW WE USE YOUR DATA
We use personal data as appropriate to:
• Respond to enquiries and provide requested property information.
• Deliver market reports and discuss your property needs.
• Arrange viewings, appointments and consultations.
• Assist with buying, selling, renting or marketing a property.
• Match your requirements with suitable properties or prospective buyers.
• Maintain service records and manage our relationship with you.
• Operate, secure and improve our website and services.
• Measure advertising performance and understand website usage.
• Comply with legal, regulatory and professional obligations, and manage disputes.
Where your consent is required, we will obtain it. We may also process data where otherwise permitted or required by applicable law.
5. MARKETING AND YOUR CHOICES
Where you have agreed to receive marketing, we may contact you by WhatsApp, telephone, email or social media with relevant property opportunities, market updates, reports, events and services.
You can opt out at any time by replying “STOP” to a marketing message, using an available unsubscribe option, or contacting us using the details below.
Opting out of marketing will not prevent us from responding to your enquiries or sending communications needed for a service you have requested.
6. WHEN WE SHARE PERSONAL DATA
Where necessary for the purposes described in this policy, we may share relevant information with:
• Authorised Team Threenity members and our registered estate agency, Real Estate Finders (MY) Sdn Bhd.
• Property owners, prospective buyers, tenants, co-agents or other parties involved in your requested property service.
• Lawyers, financial institutions and other professional advisers where you request or authorise their involvement, or where legally required.
• Service providers supporting website hosting, forms, data storage, communications, analytics and advertising.
• Regulators, public authorities or other parties where disclosure is required or permitted by law.
We limit disclosure to information appropriate for the relevant purpose. We do not sell your personal data.
7. COOKIES, ANALYTICS AND ADVERTISING
Our website uses cookies and similar technologies to support its operation. Where enabled, analytics and advertising tools may also collect information about your visits and interactions.
These tools may include Wix services and Meta Pixel. Advertising tools may help measure actions such as form submissions and show relevant advertisements on Facebook or Instagram.
Depending on the tools enabled and your choices, information shared with these providers may include device identifiers, IP addresses, page visits and interaction events.
Where consent is required, we obtain it before activating the relevant non-essential technologies. You can manage cookies through your browser and, where available, our website’s cookie settings. Blocking essential cookies may affect website functionality.
Third-party providers also process information under their own privacy policies.
8. STORAGE AND TRANSFERS OUTSIDE MALAYSIA
Our technology and communication providers may store or process personal data outside Malaysia.
Where personal data is transferred internationally, we will take steps required by applicable Malaysian law to ensure the transfer is permitted and appropriate protection is provided.
9. DATA SECURITY AND RETENTION
We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration and destruction.
No internet transmission or storage system can be guaranteed completely secure.
We retain personal data only for as long as necessary for the purposes for which it was collected, including applicable legal, regulatory, professional and recordkeeping requirements. When no longer required, we will securely delete, destroy or anonymise it.
10. YOUR RIGHTS
Subject to applicable law, you may:
• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Withdraw consent to processing based on your consent.
• Ask us to stop using your data for direct marketing.
• Request prevention of processing likely to cause damage or distress, where the statutory conditions apply.
• Request data portability where applicable, subject to legal requirements, technical feasibility and compatibility.
• Ask us to delete information that is no longer necessary, subject to lawful retention requirements.
Please submit requests using the contact details below. We may need to verify your identity before responding.
If you have concerns about our handling of your data, please contact us. You may also lodge a complaint with Malaysia’s Personal Data Protection Commissioner.
11. WHETHER YOU MUST PROVIDE INFORMATION
Providing personal data is generally voluntary. Fields marked as required are needed to handle the relevant request.
If you do not provide necessary information, or withdraw consent needed for a service, we may be unable to contact you, deliver a report, arrange a viewing or provide that service.
Optional marketing consent is not a condition of receiving a requested property service.
12. THIRD-PARTY LINKS
Our website may contain links to external websites and platforms. Their privacy practices are governed by their own policies. Please review those policies when using their services.
13. CHANGES TO THIS POLICY
We may update this policy to reflect changes to our services, practices or legal requirements. The latest version will be published on this page with an updated date.
Where required, we will notify you of material changes and obtain fresh consent.
14. CONTACT US
For privacy enquiries, requests or marketing opt-outs, please contact:
LiveInPJ.com | Team Threenity
Attention: Raphael Wong
Email: liveinpj@gmail.com
Telephone / WhatsApp: +60 16-921 5485
Website: https://www.liveinpj.com/